Frequently Asked Questions (FAQs)

Welcome to the Modiixa FAQ page! We’ve gathered answers to our most common questions to help you have the best shopping experience. If you can’t find what you’re looking for here, please contact us at contact@modiixa.com.

Products & Sizing

Q1: What are your products made of?
Our apparel (tank top, hoodies, and long-sleeve shirts) is made from soft, high-quality materials designed for comfort and durability. The exact fabric composition is listed on each product page.

Q2: How do I choose the right size?
Getting the right fit is important! We include a detailed size chart on every product page with exact measurements. Please compare these measurements to a similar garment you already own, as we can’t exchange for size-related issues.

Q3: Why does the color of my item look slightly different from the website?
We strive to display colors as accurately as possible. However, colors may vary slightly due to screen settings, lighting, and device displays.

Ordering & Payment

Q4: What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, etc.) via our secure Stripe gateway. PayPal is also available.

Q5: Is my payment information secure?
Absolutely. Our site uses SSL encryption, and we do not store your full card details. All transactions are processed by PCI-compliant partners (Stripe and PayPal).

Q6: Can I cancel my order?
Because items are printed on demand, there’s a short window for changes. You may request a cancellation within 12 hours of placing your order. After that, it may already be in production and cannot be canceled. See our Returns & Exchanges Policy for details.

Shipping & Tracking

Q7: Where do you ship to?
We currently ship within the United States only. We’re unable to ship to P.O. Boxes or APO/FPO addresses.

Q8: How much does shipping cost?

  • $7.99 Flat Rate for orders under $199

  • Free Shipping for orders $199+

Q9: When will I receive my order?
Your delivery time = Processing + Shipping.

  • Processing Time: 2–5 business days (Mon–Fri, excluding holidays) to custom-print your item.

  • Shipping Time: 5–7 business days.

  • Total Estimated Delivery: 7–12 business days.
    During peak seasons or severe weather, please allow an extra 2–3 business days. See our Shipping Policy for more.

Q10: How can I track my order?
Once shipped, you’ll receive an email with your tracking number. Please allow 24–48 hours for carrier scans to appear.

Returns & Exchanges

Q11: What is your return policy?
We accept returns within 30 days of delivery for items that are defective, damaged, or incorrect. Because each item is made to order, we can’t accept returns for wrong size or change of mind. Items must be unworn, unwashed, and in original condition (tags intact if applicable). See our Returns & Exchanges Policy for full details.

Q12: What should I do if my item arrives damaged or incorrect?
Email contact@modiixa.com within 30 days of delivery with your order number and photos. We’ll replace it or refund according to our policy.

Q13: Can I exchange my shirt for a different size?
Because every item is printed on demand for you, we’re unable to offer exchanges. Please check the size chart before ordering.

Shipping Issues & Address Changes

Q14: My tracking hasn’t updated or the package seems lost. What should I do?
Tracking can take 24–48 hours to update. If there’s no movement for 7 days (or your package is past the estimated window), email us and we’ll assist with a replacement or refund when appropriate after investigating with the carrier.

Q15: I entered the wrong shipping address. Can you change it?
We can modify or cancel orders within 12 hours of purchase. After that, the order may be in production or handed to the carrier and changes aren’t guaranteed. Please double-check your address at checkout.

Q16: My order shows “Delivered” but I didn’t receive it.
First check with household members, neighbors, and your local post office. If it still hasn’t turned up within 3 business days of the “Delivered” scan, contact us and we’ll help file a carrier claim and work toward a solution.