Refund and Returns Policy

Last Updated: October 28, 2025

At Modiixa, your satisfaction is our priority. We stand behind the quality of our products and want you to feel confident in your purchase. Because every item is made to order, this policy explains when and how returns, refunds, and cancellations are handled.

Please read this policy carefully before placing your order.

1) Return Eligibility (30 Days)

You may request a return within 30 days of delivery if your item meets any of the following:

  • The product is significantly different from the description or preview shown.

  • The product arrived damaged or has a clear manufacturing defect.

  • You received the wrong item, size, or color compared with what you ordered (seller error).

Condition: Items must be unworn, unwashed, and in original condition, with tags intact (if applicable).

We provide detailed size charts on each product page and on our Size Guide. Because products are custom-made, we cannot accept returns for wrong size or color chosen by the customer or for change of mind after production has started.

2) Non-Returnable Items & Exceptions

We do not accept returns or issue refunds for:

  • Incorrect size or color chosen by the customer.

  • Change of mind (no longer want the item).

  • Sale items or gift cards.

  • Items returned without prior approval (no RMA).

3) How to Start a Return (RMA Required)

  1. Contact us first: Email contact@modiixa.com within 30 days of delivery. Include your order number, a brief description, and clear photos (if the item is damaged/incorrect).

  2. Wait for approval: If eligible, we will issue a Return Merchandise Authorization (RMA) and provide the correct return address.

  3. Ship back: Pack securely and ship to the address we provide.

  4. Timing: After RMA approval, please ship within 14 days and share the return tracking number.

Please do not send items back without an RMA. Returns to the wrong address or without approval may be refused.

4) Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not what you ordered, we will replace the same item (same design/size/color as originally ordered) at no additional cost or issue a full refund. This replacement is not a size/color exchange at customer request. Please follow the steps in Section 3 and attach photos so we can resolve it quickly.

5) Refunds & Processing Time

  • Once your return is received and inspected, we will email you the approval or rejection of the refund.

  • If approved: We’ll refund to your original payment method.

  • Timeline: Please allow 5–7 business days after we process the refund for it to appear on your statement.

Original shipping charges (if any) are non-refundable.

6) Return Shipping Costs

  • Our fault (damaged/defective/incorrect): We cover return shipping or provide a prepaid label.

  • Other approved cases: The customer is responsible for return shipping.

7) Exchanges

Because items are made to order, we do not offer exchanges for size, color, or change of mind. If you need a different size or color, please place a new order after checking the size chart.
Exception: We only replace items when they are damaged/defective or incorrect as described in Section 4.

8) Order Changes, Address Issues, and Cancellations

  • Address corrections / order edits: We can modify orders within a short window. Email us as soon as possible. After production or handoff to the carrier, changes are not guaranteed.

  • Cancellation Policy: You may request to cancel or modify your order within 12 hours of placing it. After 12 hours, your order may be in production and cannot be canceled.

9) Lost, Late, or “Delivered but Not Received”

  • Tracking updates can take 24–48 hours to appear.

  • If there is no movement for 7 days or your package is beyond the estimated window, email us and we will assist with a replacement or refund when appropriate after investigating with the carrier.

  • If a package is marked “Delivered” but not received, please check with household members, neighbors, and your local post office. If still missing after 3 business days, contact us for assistance with a carrier claim.

10) Additional Notes

  • We currently ship within the United States only and do not ship to P.O. Boxes or APO/FPO addresses.

  • For fastest resolution, always include order number + photos in your first email.

  • We reserve the right to update this policy at any time; changes apply to orders placed after the posted Last Updated date.